Accessibility Statement
Valid Wireless Services is committed to improving access to its informational content for people with disabilities. This statement explains our accessibility target, the practical measures we aim to use, the limits of our current assessment, how to request content in another usable format, and how to report a barrier.
Quick Answer
If a page, link, image, form or interactive feature is difficult to use, email support@validwireless.com or use the Contact Us page. Include the page URL, what you were trying to do, what went wrong, your browser or assistive technology if comfortable sharing it, and the alternative format or assistance that would help.
Our accessibility target
We use the Web Content Accessibility Guidelines, WCAG 2.2 Level AA, as a practical target for ongoing improvement. WCAG provides internationally recognized guidance for making web content more perceivable, operable, understandable and robust.
This statement is not a certification that every page or third-party component fully conforms. We have not represented that the website has completed an independent formal accessibility certification.
Plain language and understandable content
Accessibility includes comprehension as well as technical operation. We aim to organize pages with descriptive headings, short sections, explanatory labels and direct language.
Program terms should be explained when they may be unfamiliar.
Critical limitations should appear near the related claim, not only in a distant disclaimer.
Links and buttons should describe their destination or action.
Measures we aim to use
The following practices guide new pages, major updates and ongoing quality reviews. They describe our intended approach and should not be read as a guarantee that every historical page is free from defects.
Browsers and assistive technology
The website is intended to work with current versions of major browsers and common operating-system accessibility features.
Screen-reader and browser reading features.
Keyboard-only navigation and switch-style input where browser behavior supports it.
Browser zoom, text resizing, contrast preferences and reduced-motion settings.
Images, icons, tables and media
Essential eligibility, provider and consumer-safety information should remain available as text rather than depending on an image or visual decoration.
Informative images should use concise, meaningful alternative text.
Decorative SVG icons should generally be hidden from assistive technology.
Tables should use clear headings and should remain horizontally usable on smaller screens.
Video or audio added in the future should include appropriate captions, transcripts or alternatives where needed.
Forms, quizzes and interactive tools
Any eligibility-style tool on Valid Wireless is informational only. It should not require a user to provide sensitive documents or represent that it makes an official eligibility decision.
Clear labels
Fields and choices should have understandable names and instructions.
Keyboard access
Users should be able to reach and operate controls without a mouse.
Useful errors
Validation messages should identify the problem and how to correct it.
No hidden outcome
Users should understand what a tool does before submitting information.
Known and potential limitations
Some barriers may remain because the website changes over time and may include content or services controlled by third parties.
Older pages may not yet reflect every current accessibility practice.
Advertising, analytics, cookie-consent or other third-party components may introduce behavior outside our direct control.
Provider, government and other external websites have their own accessibility practices.
A browser or assistive-technology combination may expose a barrier not found during ordinary review.
Alternative access and assistance
If a barrier prevents you from reading or using content, you may ask for the same information through a reasonable alternative method.
A plain-text explanation of content shown in a difficult visual format.
Help identifying an accessible internal page or official source covering the same topic.
Clarification of a link, table, eligibility explanation or navigation path.
How to report an accessibility barrier
A detailed report helps us reproduce the problem and understand the most useful alternative.
Identify the page
Share the URL or page title where the barrier occurred.
Describe the task
Explain what you were trying to read, find or complete.
Describe the barrier
Tell us what did not work or what information was unavailable.
Request an alternative
State what format or assistance would make the content usable.
Accessibility and trust resources
These pages explain related site policies, feedback routes and consumer protections.
Accessibility feedback or assistance
Share the page URL, the barrier, the device or assistive technology if comfortable, and the alternative that would help. Application status, shipping, activation and provider-account issues must be handled by the provider responsible for the application or service.